Support Services
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Support Services
Service Level Agreement
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Support Service Comparison Chart
With
Online support you make technical support inquiries in
writting by e-mail or through our web site, and you receive written responses
via e-mail.
With Basic support you can also
make technical support inquiries by phone. With the Basic service long distance
charges apply when you call from outside the 812 area code.
| |
Online |
Basic |
| Online
knowledgebase |
Yes |
Yes |
| Technical
support via e-mail or website inquiry |
Yes |
Yes |
| Technical
support by telephone |
No |
Yes -toll may
apply |
| Red Ridge
Wire |
Yes |
Yes |
| VolunteerWorks Upgrades |
Yes |
Yes |
| Renewal rate
for single user systems |
$99 |
$189 |
| Renewal rate
for five user systems |
$159 |
$299 |
| Renewal rate
for systems with ten or more users |
Contact Red Ridge |
Both services include
- Access to the VolunteerWorks
knolwedgebase online.
- The same technical support
team handles your inquiries.
- Automatic VolunteerWorks
software upgrades.
- The Red Ridge Wire e-mail
newsletter.
- All subscriptions are for one
year
Basic support subscribers may
occasionally call at a time when all of our support staff are assisting other
customers. In these cases the caller may choose to hold or call back at a later
time.
Online subscriptions do not include include technical
support via telephone.
Customers are welcome to switch from one support
option to another when they renew their subscriptions.
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